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Bishops Court Diff & Drift prioritizes the security of your financial information. All online transactions are processed through a secure payment gateway, encrypting your data to protect it from unauthorized access.
Billing Information:
Please ensure that the billing information provided at the time of checkout is accurate and matches the information on file with your payment method. Any discrepancies may result in order processing delays.
Order Confirmation:
Upon successful completion of your payment, you will receive an order confirmation email containing details of your purchase. If you do not receive an email confirmation within 24 hours of placing your order, please contact our customer support team at BishopsCourtAirfield@gmail.com for assistance.
Thank you for shopping with [Your Company Name]. We strive to provide you with a satisfactory shopping experience. Please review our Returns Policy below to understand the procedures for returning items purchased on our website.
1. Eligibility for Returns:
We accept returns within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.
2. Initiating a Return:
To initiate a return, please follow these steps:
a. Log in to your account on our website.
b. Navigate to your order history.
c. Select the item(s) you wish to return and follow the prompts to complete the return request.
If you made a purchase as a guest or encounter any issues, please contact our customer support team at BishopsCourtAirfield@gmail.com for assistance.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service to ensure that your return is received.
4. Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow [number of days, e.g., 5-10 business days] for the refund to appear on your account, as processing times may vary depending on your financial institution.
5. Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.
1. Order Processing:
Orders are typically processed and shipped within [number of business days, e.g., 1-2 business days] of receiving payment. Please note that orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods:
We offer the following shipping methods:
a. Standard Shipping: – Delivery within [number of days, e.g., 5-7 business days] after order processing.
b. Expedited Shipping: – Delivery within [number of days, e.g., 2-3 business days] after order processing.
c. Express Shipping: – Delivery within [number of days, e.g., 1-2 business days] after order processing.
3. Shipping Costs:
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination address. The shipping cost will be displayed during the checkout process before you complete your purchase.
4. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
5. International Shipping:
We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
6. Shipping Delays:
While we strive to ensure timely delivery, there may be instances of unexpected delays due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. We appreciate your understanding in such situations.
7. In-Store Pickup:
We offer an in-store pickup option for customers who prefer to collect their orders from our physical store. Please select the in-store pickup option during checkout, and we will notify you when your order is ready for pickup.